Rakesh Sharma, Dr Nikhil Dogra and Dr. Mohit Jamwal 2026. DECODING CUSTOMER INTENTION TO USE CHATBOT SERVICES: A SYSTEMATIC REVIEW AND RESEARCH AGENDA. IJRDO - Journal of Business Management. 12, 1 (Jun. 2026), 63-77. DOI:https://doi.org/10.69980/bm.v12i1.6733.