UNDERSTANDING LOGISTICS INFRASTRUCTURE CHALLENGES AND SUPPLY CHAIN PERFORMANCE: A QUALITATIVE EXPLORATION OF CUSTOMS EFFICIENCY, TRACKING PRACTICES, AND DELIVERY RELIABILITY

  • Daniel M. Okafor Department of Business Management, University of Lagos, Lagos, Nigeria
  • Grace N. Adeyemi 2Department of Business Management, University of Lagos, Lagos, Nigeria
  • Michael T. Eze Department of Business Management, University of Lagos, Lagos, Nigeria
DOI: https://doi.org/10.69980/bm.v12i3.6805
Keywords: Logistics infrastructure, Customs efficiency, Shipment tracking, Delivery reliability, Supply-chain performance

Abstract

The effect of logistics infrastructure deficit, uncertainty in customs processes and tracking on the delivery reliability and supply-chain performance. Thematic coding, frequency distributions, percentages and descriptive comparisons were used to analyze the synthetic qualitative data of 36 logistics organisations. The results revealed the problem of road congestion and the condition of the roads as the most important infrastructure problem, and the irregular inspection and documentation as the most important customs problem. Integrated GPS and application programming interface tracking systems were linked to better delivery results, while fragmented platforms, manual updates, delayed customs milestones, and partner non-compliance were linked to suboptimal delivery results. The main performance impacts were longer lead times, higher logistics costs, customer dissatisfaction, stock-outs and production interruptions. Pre-clearance procedures, document checks, stakeholder coordination, centralized visibility systems, contracting with multiple carriers and diversification of routes were identified as coping strategies. The study finds that all physical infrastructure, customs efficiency and information visibility need to be improved together to enhance the delivery reliability. The dataset was synthetic and should be confirmed in future studies by interviewing, surveying, working in the operating situation and with case evidence from real logistics situations.

 

Downloads

Download data is not yet available.

References

1. Bayraktar, E., Eryarsoy, E., Kosanoglu, F., Acar, M. F., & Zaim, S. (2024). Unveiling the drivers of global logistics efficiency: insights from cross-country analysis. Sustainability, 16(7), 2683.
2. Bunzali, R. C., Mwendapole, M. J., & Mugisha, E. J. (2025). Unveiling Key Service Quality Dimensions in Container Shipping: Enhancing Freight Forwarder Satisfaction in Tanzania. Open Journal of Social Sciences, 13(6), 514-530.
3. Do, H. H., & Mammadov, J. (2026). Supply Chain Digitalization and EU Digital Customs Reform: The Affect of Customs Data Hub on Logistics Actors Coordination.
4. Domfeh, S. A., Ofori-Addai, G., & Thompson, E. A. (2026). An Analytical Study of Hinterland Transport Inefficiencies on Supply Chain Performance. Transportation Research Record, 03611981261464608.
5. Fonseka, P., & Sasi, V. (2026). Managing Customer Delivery Expectations in E-Commerce Logistics Service Providers: A Qualitative Case Study of Bring.
6. Islam, M. A. (2026). The Role of Technology in Enhancing International Logistics Performance: A Study of Digital Transformation in International Logistics and Supply Chain Performance.
7. Judijanto, L., Asniar, N., Kushariyadi, K., Utami, E. Y., & Telaumbanua, E. (2024). Application of integrated logistics networks in improving the efficiency of distribution and delivery of goods in indonesia a literature review. Sciences du Nord Economics and Business, 1(01), 01-10.
8. Kunnton, D. D. (2023). The impact of transport operations on supply chain performance: role of firms’ capability (Doctoral dissertation, Department of Supply Chain and Information Systems, Kwame Nkrumah University of Science and Technology).
9. Kuteyi, D., & Winkler, H. (2022). Logistics challenges in sub-Saharan Africa and opportunities for digitalization. Sustainability, 14(4), 2399.
10. Lopez Garcia, N. (2026). Risk management strategies for tracing supply chain vulnerabilities in Mexican companies with international logistics.
11. Migoda, M. H., & Mwalukasa, B. E. (2025). The Role of Delivery Reliability on Port Supply Chain Performance at Zanzibar Port Corporation. Journal of International Trade, Logistics and Law, 11(2), 327-340.
12. Migoda, M. H., & MWALUKASA, B. E. (2026). THE ROLE OF DELIVERY RELIABILITY ON PORT SUPPLY CHAIN PERFORMANCE AT ZANZIBAR PORT CORPORATION. Journal of International Trade, Logistics & Law, 12(1), 78.
13. Murugi, C. (2022). Effect of new technology adoption on logistics performance of transport operators at inland container depot Nairobi. African Tax and Customs Review, 5(2), 34-34.
14. Njuguna, A. W., Githae, P., & Nyile, E. K. (2025). Cross-border logistics and shipping company performance in East Africa: Empirical evidence from Mombasa Port. Journal of Sustainable Development of Transport and Logistics, 10(2), 134-172.
15. Ohakwe, C. R., & Wu, J. (2025). The impact of organizational sustainability on logistics performance: exploring the role of infrastructure in sustainable logistics. The International Journal of Logistics Management, 36(5), 1662-1685.
16. Okonge, F. O., & Nyaronga, G. (2025). Enhancing Transport Logistics Efficiency through Public-Private Partnerships: The case of Isaka Dry Port along Tanzania’s Central Corridor. African Development Finance Journal, 8(7), 69-90.
17. Olalekan Ahmed, T. (2025). Exploring the Impact of Infrastructural Deficiencies on Logistics Efficiency in Nigeria.
18. Olyanga, A. M., Shinyekwa, I. M., Ngoma, M., Nkote, I. N., Esemu, T., & Kamya, M. (2022). Export logistics infrastructure and export competitiveness in the East African Community. Modern Supply Chain Research and Applications, 4(1), 39-61.
19. Shaharudin, M. R., Wararatchai, P., Hassam, S. F., & Rosli, N. I. M. (2025, January). KEY FACTORS DRIVING THIRD-PARTY LOGISTICS PROVIDERS CROSS-BORDER SUPPLY CHAIN EFFICIENCY. In Proceedings National & International Conference (Vol. 17, No. 1, p. 308).
20. Sumbal, M. S., Agha, M. H., Nisar, A., & Chan, F. T. (2024). Logistics performance system and their impact on economic corridors: a developing economy perspective. Industrial Management & Data Systems, 124(3), 1005-1025.
21. Tufa, B. B., & Tebeka, S. M. (2025). Practice and challenges of humanitarian logistics management within the Ethiopian public pharmaceutical supply chain. BMC Health Services Research, 25(1), 1114.
22. Van Rensburg, J. E. (2024). Investigating the use of data analytics towards improved logistics performance for South African imports (Doctoral dissertation, North-West University).
23. Wang, M., Childerhouse, P., & Abareshi, A. (2024). Global logistics and supply chain integration in the digital era: a focus on China's Belt and Road Initiative. Journal of international logistics and trade, 22(2), 58-79.
24. Yangailo, T. (2024). The impact of logistics performance on trade efficiency and economic growth: a global comparative study. Economia Aziendale Online-, 15(4), 733-756.
Published
2026-08-28
How to Cite
Daniel M. Okafor, Grace N. Adeyemi, & Michael T. Eze. (2026). UNDERSTANDING LOGISTICS INFRASTRUCTURE CHALLENGES AND SUPPLY CHAIN PERFORMANCE: A QUALITATIVE EXPLORATION OF CUSTOMS EFFICIENCY, TRACKING PRACTICES, AND DELIVERY RELIABILITY. IJRDO - Journal of Business Management, 12(3), 75-88. https://doi.org/10.69980/bm.v12i3.6805
Issue
Vol. 12 No. 3 (2026): IJRDO-Journal of Business Management (ISSN: 2455-6661)
Section
Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

By submitting a manuscript to IJRDO – Journal of Business Management, the author(s) confirm that the work is original and does not infringe upon any existing copyrights or third-party rights.

Authors retain responsibility for the content of their work. In cases of proven ethical misconduct such as plagiarism or duplicate publication, the journal reserves the right to take appropriate action, which may include correction or retraction, in accordance with publication ethics.